❓ Frequently Asked Questions
cbet FAQ — All your questions answered here
From deposits to security, mobile use to support — everything you want to know about cbet is in one place on this page.
This page organises the most frequently asked questions from cbet users into five categories — security and privacy, account, mobile, support, and deposits. Every answer is written in clear, straightforward language so that any player, new or experienced, can find a solution quickly. If you don't find what you need, contact us via our 24/7 live chat or email.
Security & Privacy
A strong password should be at least 10 characters long and include a mix of uppercase and lowercase letters, numbers, and special characters (such as @, #, !). Avoid using your name, date of birth, or simple sequences like "123456". Use a different password for each site and change it regularly — this is the most effective way to keep your cbet account secure.
The official cbet website address is cbet.mom. Always verify this URL in your browser's address bar and check that the green padlock (HTTPS) is present. Fraudulent sites often use look-alike addresses such as "cbet.org", "cbett.com", or "cbet-bd.net". Instead of clicking a link to visit the site, type the URL directly into your browser or save it as a bookmark.
Yes. cbet uses SSL (Secure Sockets Layer) encryption technology, which keeps your personal information, password, and payment transactions fully secure. This means no third party can view or steal your data. The site follows a fair play policy and treats user privacy as a top priority.
No cbet representative will ever ask for your bKash PIN, Nagad PIN, or OTP. If someone claims to be from cbet and asks for any of these, it is a fraud attempt. In that situation, end the conversation immediately and report it to our live chat. Never share your OTP with anyone — not even someone you know.
Contact cbet's 24/7 live chat as quickly as possible or send an email to [email protected]. Request that your account be temporarily locked. At the same time, change the passwords for your email and payment methods (bKash/Nagad). To stay protected in the future, avoid being logged in on multiple devices at the same time.
Account Questions
There are a few common causes of login issues: an incorrect username or password, outdated cache in your browser, or an internet connection problem. First, verify that your password is correct and check that Caps Lock is off. Clear your browser cache and try again. If the problem persists, use the "Forgot password?" option or contact live chat directly.
Usernames must be created using English letters and numbers, and once set they cannot be changed, so choose carefully. Passwords must be at least 8 characters long and must contain a mix of letters and numbers. Spaces and Bengali characters cannot be used in passwords.
Click the "Forgot password?" link on the login page. Verify your identity using the email or phone number you provided during registration. A reset link or OTP will be sent to you — use it to set a new password. Make your new password strong and keep a note of it somewhere safe. If you have trouble, let the support team know.
Go to the cbet Login page and fill in the registration form. Enter your full name, email or phone number, and a strong password. The process is quick and completely free. Once registration is complete, you have the opportunity to receive a 150% bonus on your first deposit. Please note that cbet does not allow anyone under 21 to open an account.
No. Under cbet's rules, only one account per person is permitted. Creating multiple accounts may result in all accounts being suspended and any funds and bonuses being forfeited. If a family member wants to play from a separate device, they must open their own account using their own details.
Mobile Use
If the connection drops, most games are automatically suspended and can be resumed once the connection is restored. However, if a spin or round was in progress at the moment of disconnection, that result is saved on the server. When you return to the site and re-enter the game, it will resume from where you left off. If you experience any issues, the support team can review the details and assist you.
On Android, open cbet.mom in Chrome, tap the three-dot menu at the top, and select "Add to Home screen". On iPhone, open it in Safari, tap the Share icon at the bottom, and select "Add to Home Screen". cbet will then appear as an icon on your home screen just like an app — no separate APK download needed.
Yes, clearing the cache is often an effective fix. In Chrome, go to Settings > Privacy > Clear browsing data, tick "Cached images and files", and tap Clear. Then reload the site. Low storage on your device or an outdated browser version can also cause issues — try updating your browser as well.
cbet is built with a fully mobile-friendly design, so all sections, deposits, withdrawals, live casino, and slots work normally in a smartphone browser. Using the latest version of Chrome or Safari gives you the best experience. You can enjoy all features without downloading a separate app.
Contact & Support
Yes. cbet's support team provides assistance in both Bengali and English. Bangladeshi players have the convenience of communicating directly in Bengali, so language will never be a barrier. Reach out via live chat or email — whichever you prefer, in the language of your choice.
cbet offers two support channels: 24/7 live chat and email support. Log in to the site and click the live chat icon in the bottom right corner to speak with someone directly. For email, write to [email protected] — the team responds promptly.
cbet's support is active seven days a week, twenty-four hours a day — whether it's the middle of the night, Eid holidays, or any other time. You can get help via live chat at any time according to Bangladesh Standard Time (UTC+6). So whenever you run into a problem, you can reach out right away.
Before speaking with the support team, have the following ready: your registered email or phone number, your username, the nature and time of the issue, and if needed, the transaction reference number. Providing this information helps identify the problem quickly and reduces the time it takes to reach a resolution.
Deposits
cbet currently supports four popular mobile payment methods: bKash, Nagad, Rocket, and Upay. These are the most widely used mobile wallets in Bangladesh, making it easy to deposit from any smartphone. The deposit process is fast and secure across all methods.
The minimum deposit amount across all payment methods (bKash, Nagad, Rocket, Upay) is ৳200. It is not possible to deposit less than this amount. The more you deposit, the greater the welcome bonus benefit — a 150% bonus on your first deposit is available up to ৳20,000.
Deposits are normally reflected in your account almost instantly. However, minor delays can occasionally occur due to network issues. If your balance has not updated after waiting more than 15-20 minutes, contact live chat or email [email protected] with your payment reference number or a screenshot — the support team will resolve it quickly.
Log in to cbet, go to the Cashier or "Deposit" section, and select Nagad. From your Nagad app, send money to the Nagad number shown on screen and enter the reference number correctly. Once the payment is confirmed, your balance will update within seconds. Never share your PIN or OTP with anyone.
Yes, Rocket is fully supported on cbet. Rocket is the mobile financial service (mobile wallet) of Dutch-Bangla Bank. You can easily deposit to cbet by sending money via the Rocket app or dial code. The minimum deposit is ৳200, the same as bKash and Nagad.
Still have questions? We're ready to help
If you can't find an answer, cbet's support team is always there for you — in Bengali or English, at any time.
Live Chat
24/7 instant response
[email protected]
For detailed issues
Bengali & English
In the language of your choice