cbet's Privacy Policy — Your Information Is Safe With Us

1 Introduction and Scope

cbet is an online betting and casino platform that provides services to users in Bangladesh. This privacy policy describes how we collect, process, store, and share the personal information of our users.

This Policy applies to:

• All pages and services on the cbet.mom website
• Both registered and unregistered users
• All transactions and communications conducted through the website
• Information provided through cbet's customer service channels

You must be 21 years of age or older. We do not knowingly collect information from minors — and if any such discrepancy is detected, the relevant account will be closed immediately.

2 Information We Collect

cbet collects information in two ways: information provided directly by the user, and technical information collected automatically.

2.1 Information Provided Directly

When you create an account on cbet or use our services, we may collect the following information:

• Full name and date of birth
• Mobile number and email address (where applicable)
• Payment method details (bKash, Nagad, Rocket, Upay account numbers)
• Document information required for identity verification
• Information provided when contacting customer service

2.2 Automatically Collected Information

Some information is collected automatically while using the platform, including:

• IP address and device identifier information
• Browser type, operating system, and device details
• Login time, session duration, and pages visited
• Usage patterns collected from cookies and similar technologies
• Transaction history and betting activity logs

3 Purposes for Using Information

cbet uses the information it collects for legitimate and clearly defined purposes. We never use your information for unnecessary or unsolicited activities.

3.1 Core Service Operations

• Account creation, verification, and management
• Processing financial transactions including deposits and withdrawals
• Providing bonuses, rewards, and VIP program benefits
• Managing betting and gaming activities

3.2 Security and Compliance

• Preventing fraud, money laundering, and other illegal activities
• Age verification — confirming users are 21 years of age or older
• Account protection and prevention of unauthorized access
• Compliance with applicable regulations and legal obligations

3.3 Service Improvement

• Improving platform performance and user experience
• Diagnosing and resolving technical issues
• Analytical support for launching new games and services

3.4 Communication

• Sending important account-related notifications
• Providing customer service support
• Sending promotional information where you have given your consent

4 Data Storage and Security

cbet follows industry-standard technologies and practices to protect your information.

4.1 Technical Security Measures

• All data transmissions secured with SSL (Secure Socket Layer) encryption
• Sensitive information such as passwords stored in encrypted form
• Strict access controls on servers and databases
• Regular security audits and vulnerability assessments

4.2 Retention Period

Your information is retained for as long as your account is active or as needed to provide services. Even after account closure, certain information may be retained for a period of time as required by legal obligations, dispute resolution, and fraud prevention.

Our staff cannot access your personal information without a valid business reason and are bound by strict confidentiality agreements.

5 Sharing Information with Third Parties

cbet does not sell your information or transfer it to third parties without authorization. However, sharing information may be necessary in certain circumstances:

5.1 Service Provider Partners

Limited information may be shared with our trusted partners for purposes such as payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technical infrastructure services. All such partners are required to comply with our privacy standards.

5.2 Legal Obligations

cbet may be required to disclose information pursuant to a court order, a lawful request from a government authority, or as part of a legal process. In such circumstances, we will make every effort within the bounds of the law to notify you.

5.3 Business Changes

In the event of a business merger, acquisition, or restructuring, user information may be transferred — however, the new operating entity will be required to comply with privacy standards equivalent to this Policy.

Important: cbet never sells your information to advertisers or any other third party for commercial purposes.

6 Cookies and Tracking Technologies

The cbet website uses cookies and similar technologies that are stored in your browser. These technologies help us improve our service quality and personalize your experience.

6.1 Types of Cookies We Use

• Essential cookies: Required for the basic functionality of the website — such as maintaining login sessions.
• Functional cookies: Remember your preferences and settings.
• Analytical cookies: Collect statistics to help us understand how users interact with the site.
• Security cookies: Help detect fraudulent activity and multiple accounts.

6.2 Cookie Controls

Most cookies can be rejected or deleted through your browser settings. Please note, however, that disabling essential cookies may cause certain key features of the cbet platform to stop working properly.

7 User Rights

cbet respects your rights regarding your information. You may exercise the following rights:

7.1 Right of Access

You may request to know what information we hold about you.

7.2 Right to Rectification

If your information is inaccurate or incomplete, you may request that it be corrected.

7.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, where legal obligations or ongoing disputes exist, we may not be able to fulfil the request in full.

7.4 Right to Object to Processing

You may object to the use of your information for specific purposes such as marketing communications.

7.5 How to Exercise Your Rights

To exercise any of the above rights, contact us at: [email protected] — we provide support in Bengali and English via 24/7 live chat and email.

8 Responsible Gaming and Data Protection

Our commitment to responsible gaming at cbet is directly linked to our privacy policy. We may use data about your gaming activity to identify potentially problematic behaviour and provide support.

By analysing your betting history and patterns, we ensure the platform remains safe and enjoyable for everyone. This information is never shared with third parties for commercial purposes.

For more information on responsible gaming, please visit our Responsible Gaming page.

9 International Data Transfers

cbet uses international technology infrastructure, so your information may be processed and stored on servers in various countries. Regardless of where your data is processed, we guarantee that the protection standards described in this privacy policy are maintained.

For international data transfers, we respect applicable data protection regulations and ensure that appropriate contractual safeguards are in place.

10 Links to Third-Party Websites

The cbet platform may occasionally reference third-party websites. cbet has no control over the privacy practices and policies of these external sites and is not responsible for them.

You are advised to read the privacy policy of any third-party website before visiting it.

11 Policy Changes and Updates

cbet reserves the right to change or update this privacy policy at any time. For significant changes, we will:

• Clearly display the updated date on this page
• Send a notification to registered users where applicable
• Continued use of the platform after any change will be considered acceptance of the new policy

We recommend that you visit this page regularly and keep yourself informed of the latest updates.

12 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact our customer service team. Our support team is available 24 hours a day, 7 days a week in Bengali and English.

• Email: [email protected]
• 24/7 Live Chat: via the cbet.mom website

cbet is always committed to protecting your information. We believe that transparency and honesty are the foundation of a trustworthy platform.